Not being able to get into your account is stressful, especially when you have things to do. Most sign-in issues on Joy come down to one of a few common causes, and all of them are fixable. Find the section below that matches what you're seeing.
Password or Email Issues
If you're having trouble with your password, reset it directly from the login screen. Click Forgot password? and follow the prompts. If you're not sure which email address is on your account, click Need help logging in? instead.
Note: If you requested more than one password reset email, only the most recent link will work. Check your inbox for the latest one before trying again.
Signing In with Google, Facebook, or Apple
Joy no longer supports sign-in with Google, Facebook, or Apple. If you previously used one of those options, you'll need to set a password to access your account. Your account, events, registry, and orders are all still there. Nothing is lost.
On the login page, click Can't use your previous sign-in method?
Enter the email address you used with your Google, Facebook, or Apple account.
Click Continue.
Check your inbox for an email titled "Resetting your Joy password" and click the link inside.
Set a new password.
Sign in with your email and new password going forward.
If you signed up with Apple and used Hide My Email, your sign-in email may be an Apple-generated address. Reach out via the chat bubble and we'll help you get back in before you start the steps below.
Here's how to get back in:
Note: If the reset email doesn't arrive within a few minutes, double-check that the email you entered matches the one on your Google, Facebook, or Apple account. If it still doesn't arrive, reach out using the chat bubble below and we'll take a look.
Account Reactivations
If you previously deleted your Joy account and need it reactivated, click the black and white chat bubble in the bottom right corner of any page and let us know. A team member will take care of it.
Issues Signing In on the App
If you see this error on the app:
"There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us. Please try again."
This is usually caused by cookies being turned off on your device. Joy uses cookies to start the sign-in process through the app.
To turn cookies on (iPhone)
Open Settings on your iPhone.
Tap Safari.
Tap Advanced.
Toggle Block All Cookies off.
Then try signing in again.
Still have questions?
Ask us directly! Click on the black and white chat bubble in the bottom right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂