When a guest RSVPs under a slightly different name than you added them, you can end up with two entries for the same person. Merging combines them into one clean record and keeps all their RSVP responses intact.
How to Merge Duplicate Guests
From your Event Dashboard, click Guest List.
Check the boxes next to the two duplicate entries you want to combine.
Click Merge Duplicates in the toolbar.
A side-by-side comparison of the two entries will appear. For any fields where the information differs, select which version you want to keep. Fields that match are merged automatically.
Once all required choices are made, the status at the bottom will update to "Ready to Merge." Click Merge Guests to finish.
Your guest list will now show a single combined entry with the information you selected. RSVP responses are carried over automatically, so nothing your guest submitted will be lost.
Note: This cannot be undone. Review your selections carefully before clicking Merge Guests.
Should I Merge or Delete?
If you've already sent an Digital Card or email to either entry, merging is the right move. Deleting a guest removes their email tracking history. Merging preserves it, so you'll still be able to see whether they opened your messages.
Still have some questions?
Ask us directly! Click on the black and white chat bubble in the bottom-right corner of this page to ask us your questions, or you can email us at support@withjoy.com. You'll get a friendly response from someone on our team! 🙂



